Refund & Returns Policy

 

At Corporate Coffee, we are committed to supplying quality coffee machines, equipment, accessories, and consumables. This policy outlines your rights and our returns process.

Consumer Guarantees Act

Nothing in this policy limits or excludes any rights you may have under the New Zealand Consumer Guarantees Act 1993 (CGA), the Fair Trading Act 1986, or any other applicable legislation.

If you are purchasing products for personal, domestic, or household use, you may be entitled to repair, replacement, or refund remedies where products fail to meet the guarantees provided by the CGA.

Business Purchases

Many products sold by Corporate Coffee are supplied to businesses for commercial use.

Where goods or services are acquired for business purposes, the purchaser agrees that the Consumer Guarantees Act 1993 does not apply to the maximum extent permitted by law. The parties agree to contract out of the Consumer Guarantees Act 1993 pursuant to section 43 of that Act.

Faulty Products

If you believe a product is faulty, damaged, or not performing as intended, please contact us as soon as possible.

Depending on the circumstances, we may:

• Repair the product
• Replace the product
  
• Arrange inspection by the manufacturer or authorised service agent

We may require photographs, videos, serial numbers, or the return of the product for assessment before determining the appropriate remedy.

Change of Mind Returns

We are not required to provide refunds or exchanges if you change your mind, order incorrectly, or no longer require a product.

At our discretion, we may accept change-of-mind returns where:

• Prior approval has been obtained from Corporate Coffee
• The product is returned within 14 days of delivery
• The product is unused and in original packaging
• The product is in resalable condition
• All accessories, manuals, and packaging are included

Approved returns may be subject to a restocking fee of up to 20% of the purchase price.

Original shipping costs are non-refundable.

The customer is responsible for return freight costs unless otherwise agreed.

Commercial Coffee Machines and Equipment

Commercial coffee machines, grinders, vending machines, milk coolers, and related equipment may not be eligible for return once:

• Installed
• Plumbed into a water supply
• Electrically connected
• Programmed or commissioned
• Used in a commercial environment

Returns of commercial equipment will only be accepted where required by law or where otherwise agreed in writing by Corporate Coffee.

Consumables and Food Products

For hygiene and food safety reasons, the following products cannot be returned once opened:

• Coffee beans
• Milk powder
• Chocolate powder
• Syrups
• Cleaning products
• Water filters
• Other consumable products

Unopened consumable products may only be returned with prior approval and may be subject to a restocking fee.

Special Order Products

Products specifically ordered, customised, configured, or imported at a customer's request may not be eligible for return unless faulty or required by law.

This includes:

• Special-order coffee machines
• Custom-configured equipment
• Non-stock items
• Made-to-order products

Freight Damage and Delivery Issues

Customers should inspect deliveries as soon as reasonably possible after receipt.

Any freight damage, shortages, or delivery discrepancies should be reported within 48 hours of delivery.

Where freight damage occurs, please retain all packaging and provide photographs to assist with any freight claims.

Warranty Claims

Manufacturer warranties apply in addition to any rights available under New Zealand consumer law.

Warranty coverage does not generally extend to:

• Normal wear and tear
• Misuse or neglect
• Incorrect product use
• Incorrect installation
• Failure to follow operating instructions
• Damage caused by poor water quality
• Failure to carry out recommended cleaning and maintenance
• Commercial use beyond manufacturer specifications

Warranty claims may require inspection by an authorised service agent.

Return Process

Before returning any product, please contact us to obtain return authorisation.

Contact Details

Corporate Coffee Ltd
Phone: 0800 829 382
Email: sales@corporatecoffee.co.nz
Website: https://corporatecoffee.co.nz

Returns sent without prior approval may be refused or returned to the sender.

Refund Processing

Approved refunds will be processed to the original payment method wherever possible.

Refund processing times may vary depending on the payment provider or financial institution.

Questions

If you have any questions regarding this policy, please contact Corporate Coffee before placing your order.

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